Returns & Exchanges

Merchandise in the original unused condition, with tags attached and in the original product packaging can be returned or exchanged.

Returns must be initiated and shipped out within 14 days of receiving your product. Returns initiated outside this window may be accepted at our discretion.

Items that appear used, soiled or without tags may not be accepted and may be sent back to the customer. All returns will be processed within 7-10 business days.

Refunds will be made in the form of original payment and the original shipping charges will not be refunded.   Medium, Large, and Extra Large Floor Mats will be charged a $40 restocking charge when returned, as these sizes incur additional shipping and handling charges.

Merchandise purchased at a discount of 50% off or more, or labelled as Final Sale, may not be returned or exchanged.

Please contact us via email at customerservice@locusvie.com to initiate a return.